Refund policy

Return & Refund Policy

Gokulakrishnan S

Lazy Walls
Website: https://lazywalls.com/
Email: support@lazywalls.com
Phone: 97397 97917

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Refunds are NOT provided for any orders, except in the following cases:

A. Duplicate Transactions

You are eligible for a refund only if:

  • You were charged twice for the same order
  • Payment was deducted multiple times due to technical issues

Required Proof:

  • Bank statement or screenshot showing duplicate deduction
  • Order ID and transaction reference number

Once verified, the refund will be processed and credited to the original payment method within 7–10 working days.

B. Damaged Item Received

If your order arrives damaged, you may be eligible for a refund under the following conditions:

  • An unboxing video clearly showing the damaged product must be provided as proof
  • The refund request must be raised within 3 days of the date of delivery
  • Requests raised after 3 days will not be entertained under any circumstances

To raise a damaged item refund request, contact us at support@lazywalls.com with:

  • Your Order ID
  • The unboxing video showing the damage
  • A brief description of the issue

Once verified, the refund will be processed and credited to the original payment method within 7–10 working days.

4. Order Cancellation

Orders cannot be cancelled once placed.

5. Contact Information

For refund or support queries:

📧 support@lazywalls.com

📞 97397 97917